Patients facing complex medical systems can find themselves in situations like deciphering insurance policies, determining coverage for specialized treatments, and understanding billing statements filled with confusing codes. That's frustrating, time-consuming, and can lead to unexpected expenses or denied claims. Solace healthcare navigators—doctors, nurses, and medical professionals with extensive experience in administrative healthcare systems—clarify insurance coverage, review billing statements for errors, and advocate for appropriate coverage determinations, ensuring you receive the full benefits you're entitled to while minimizing out-of-pocket costs for necessary medical care.
Best of all, most patients pay nothing out of pocket.
Ellen P.
Specialties:
Experience:
Ellen has 35 years of experience, is a certified rehabilitation counselor and aging life care manager specializing in care management.
Kristy S.
Specialties:
Experience:
Kristy, a board-certified patient advocate with 25+ years of experience, excels in NICU, critical care transport, and disease management.
Valeria G.
Specialties:
Experience:
Valeria is a board-certified advocate with experience managing medical bills, insurance claims, and provider searches.
Jeff B.
Specialties:
Experience:
Jeff is an EMT with 31+ years of experience. He focuses on medical bill management and patient advocacy.
You wouldn’t begin a complicated journey without a map, but that’s exactly what thousands of patients do every day in the U.S. healthcare system. Complicated medical jargon, confusing bills, and encyclopedic insurance policies sometimes seem designed to confuse and overwhelm patients.
Your advocate will translate complicated medical terms, break down your bills, and walk you through everything you need to know to make informed decisions about your healthcare.
Understanding your health records is hard, but sometimes tracking them down is even harder. Your advocate will serve as a central point of contact for everyone on your healthcare team. They’ll keep your records and patient notes organized and in one place, so everyone stays in the loop and focused on what goal—improving your health.
When you don’t have the knowledge you need, it becomes nearly impossible to make the healthcare decisions that are right for you and your family. Your advocate will help you make sense of your healthcare.
They’ll get you the answers you need, fill in the gaps, and keep you updated so you can make confident, informed decisions about your care.
04/01/2024
08/07/2024
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04/27/2024
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07/27/2024
With Solace, you get both a patient advocate and a supporting physician, which we refer to as your “care team”.
Your advocate will be there to manage the day to day aspects of your care: coordinating with doctors, researching potential solutions and communicating updates to you.
Your supporting physician can unlock resources for you and your advocate that might otherwise be out of reach.